Refund, Cancellation & Subscription Policy

This policy applies to all students enrolled in the Soul Swara Online Certificate Program (OCP) on Tier 1 (Self-Paced) and Tier 2 (Self-Paced with Milestone Live Access) plans. Both tiers are available on monthly, six-month, and annual subscription plans.

Tier 3 (Full Live Programme): Subscription, cancellation, and refund terms for Tier 3 are communicated directly to students at the time of enrolment. Please refer to your enrolment documentation for the full terms applicable to your plan. Where the Tier 3 enrolment documentation conflicts with these website policies on any refund or cancellation matter, the enrolment documentation prevails for Tier 3 students.

Where a student is under 18, enrolment and acceptance of this policy must be completed by a parent or legal guardian. Any refund will be made to the parent or guardian who completed enrolment.

In the event of any conflict between this policy and the Terms and Conditions on a matter of refunds, subscriptions, or cancellations, this policy shall prevail.

How enrolment works. Your enrolment is confirmed once payment is received.

Monthly plans. Collected by auto-debit through your Razorpay (or equivalent payment gateway) subscription link; continue until cancelled.

Six-month and annual plans. Collected as a one-time upfront payment via a payment link. Not set up as recurring auto-debit mandates.

Pricing. Current subscription fees are published on the Soul Swara pricing page at soulswara.com. All India prices are shown inclusive of GST at 18%. International prices are in USD with no GST (Soul Swara holds a Letter of Undertaking for export of services). Prices are subject to change with at least 30 days’ notice to existing subscribers.

Bank transfer. Where Razorpay is unavailable in your region or bank transfer is more appropriate, Soul Swara will provide bank transfer details and confirm enrolment on receipt of payment. Soul Swara will notify you in advance of each due date. Where Razorpay becomes available in your region, Soul Swara may route future renewals through the gateway.

Fees are non-refundable by default. Across all tiers, the following do not qualify for a refund:

• A change of mind after enrolling
• Dissatisfaction with the teaching format or content
• Choosing not to use the service

Nothing in this policy excludes or limits any rights or remedies available to students under applicable law, including the Consumer Protection Act, 2019.

4.1 — Payment Errors

The following are treated as non-discretionary cash refunds, processed in full with no deduction:

• Duplicate charge: A payment charged twice due to a technical error on Soul Swara’s systems or payment gateway.
• Overcharge: A payment collected at a higher amount than the fee confirmed at enrolment or renewal, due to a system or gateway error.
• Failed activation: A payment successfully collected where access to the subscribed tier was not activated within a reasonable time and Soul Swara is unable to resolve the activation failure.

Where a duplicate or incorrect charge originates from the student’s own bank, the matter should be raised directly with the bank. Soul Swara will provide supporting documentation on request.

4.2 — Service Delivery Failure

If Soul Swara fails to deliver access or content committed to in your enrolment confirmation — including failure to make a Tier 2 milestone live session available once your milestone has been reached — the following approach applies:

Primary remedy: Soul Swara will reschedule the missed session at no additional charge. We will confirm the rescheduled date in writing within 5 business days of the failure being raised. Subscription extension is not the primary remedy for a missed session; rescheduling is.

Where the primary remedy is not available: If a reschedule or extension cannot be arranged within a reasonable time, Soul Swara will apply a pro-rated credit or, where a credit is not appropriate given the circumstances, a pro-rated refund for the affected period.

A refund under this clause is a last resort. Soul Swara’s determination of the appropriate remedy will take into account the nature and duration of the failure and any material impact on the student’s access to subscribed content.

4.3 — Events Outside Our Control

Soul Swara will not be liable for failure to deliver services due to circumstances beyond its reasonable control, including power outages, internet disruptions, natural disasters, or government-mandated closures. In such cases, Soul Swara will make reasonable efforts to restore access as quickly as possible and will communicate updates to affected students.

Where access cannot be restored, a credit proportionate to the actual impact and duration of the failure will be applied to your account. The credit will reflect the period during which access was genuinely unavailable, not a fixed formula.

4.4 — Course or Programme Discontinuation

If Soul Swara discontinues a course or programme you are enrolled in, we will give at least 30 days’ written notice and offer you either a transfer to an equivalent programme or a pro-rated refund for the unused portion of your plan, at your choice.

4.5 — Discretionary Goodwill

At its sole discretion, Soul Swara may offer credits or partial refunds in genuine cases involving extraordinary circumstances such as a natural disaster, bereavement, or sudden permanent incapacity. Any such credit or partial refund will be calculated after accounting for services already used. All decisions rest solely with Soul Swara and are final. Decisions under this clause do not limit any rights or remedies you may have under applicable law.

How to Cancel

You may cancel your subscription through either of the following methods:

• Email: Write to us at [email protected] with the subject line “Cancellation Request – [Your Name / Course]”.
• WhatsApp: Message the Soul Swara admin on WhatsApp.

For bank transfer students, we will confirm in writing that no further renewal reminders will be sent and your account is closed.

Notice helps. Please share your request at least 3 days before a monthly renewal, or 7 days before a six-month or annual renewal, so we can stop the upcoming charge in time.

If a charge slips through. If we receive a cancellation request and a renewal charge goes through after that request, we will refund that charge in full within 7 business days. A cancellation request received by Soul Swara before a charge date is sufficient grounds for a full refund of that charge.

You will get confirmation. Once cancelled, we will confirm in writing (WhatsApp or email) within one business day. If you do not receive confirmation within 24 hours, please follow up before your billing date.

Monthly Subscriptions

• You may cancel at the end of any monthly cycle.
• Your access continues until the end of the month you have already paid for.
• No charge after cancellation; no refund for the running month.

Six-Month and Annual Subscriptions

• Your access continues until the end of the term you have already paid for.
• No refund applies for the remaining unused portion of a six-month or annual plan once the cancellation is confirmed — the plan is locked in from the point of payment.
• Your access to the programme continues for the full paid term. No cash refund is available for the unused portion of a cancelled plan. If you need to step away before your term ends, please contact us at [email protected] — we can discuss available options on a case-by-case basis.
• For bank transfer students, we will confirm in writing that no further renewal reminders will be sent and your account is closed.

This clause applies to Tier 1 and Tier 2 monthly subscription plans where payment is collected by auto-debit. Six-month and annual plans are collected upfront and are not subject to recurring debit failure. Tier 3 payment, retry, and cancellation terms are communicated directly to students at the time of enrolment and are not governed by this clause.

Failed auto-debit. If a scheduled auto-debit fails, the payment gateway will make standard automated retry attempts. If payment is not successfully collected, your subscription access will end at the close of the current paid period. No manual intervention from Soul Swara is required or provided. You will receive an automated notification when a payment attempt fails.

Renewing after a lapsed subscription. If your subscription lapses due to a failed payment, you are welcome to re-subscribe at any time. Your account and progress are retained. Re-subscription is treated as a new subscription at the plan and rate available at that time.

Subscriptions are personal and non-transferable by default. Your plan is tied to your registered account and cannot be transferred to another student, including a sibling or family member.

In genuine circumstances — such as a family situation where a sibling would like to continue in your place — please contact us at [email protected]. We will consider such requests individually and, where approved, a transfer will be set up as a fresh enrolment for the new student at the current rate. Any remaining balance from your plan will be applied as a credit against the new student’s first payment.

Soul Swara reserves the right to suspend or cancel a subscription with immediate effect and without refund of the remaining paid period in cases of:

• abusive, threatening, or disrespectful conduct toward teachers, staff, or other students;
• unauthorised sharing or distribution of course materials.

Where possible, we will issue a written warning before taking this step. In serious cases, suspension may take effect immediately. Any such decision will be communicated in writing.

Soul Swara is committed to a respectful learning environment for every student. If you experience conduct from a teacher or staff member that you consider disrespectful, inappropriate, or unprofessional — including the use of abusive language — you have the right to raise it with us.

Write to [email protected] or message the Soul Swara admin on WhatsApp. Please describe what happened and, where possible, note the date and session.

We will acknowledge your concern within one business day and respond with next steps within 5 business days. All concerns are treated seriously and handled with discretion.

Email us at [email protected] with the subject line “Refund Request – [Your Course Name]”. Please include your full name, registered email address, the course or service name, date of purchase, order or transaction ID, and a brief reason for the request.

We will review your request and respond within 5–7 business days.

Timeline. Once a refund is approved, it is initiated within 7–14 business days of the approval decision. Please allow up to 21 business days from the date of your original request for funds to reach your account — this covers the review period (5–7 business days from request), the processing time after approval, and your bank’s or gateway’s clearing time. These are separate stages: the decision comes first, after which the refund is initiated, and then clears through the payment system.

Method. Refunds are processed to your original payment method through Razorpay (or the equivalent payment gateway used), or by bank transfer where the original method is unavailable or where Soul Swara determines a bank transfer is more appropriate.

Fees. Refunds arising from a payment error (section 4.1), a charge collected after a confirmed cancellation request, or a service failure attributable to Soul Swara are processed in full with no deductions. For all other approved refunds, payment-gateway charges and any applicable international bank-transfer fees are borne by the student and may be deducted from the refunded amount.

Chargebacks. If you have a billing concern, please contact us at [email protected] — we will always try to resolve it promptly. If a chargeback or payment dispute is raised with your bank, we may need to suspend access to the affected account while we investigate the transaction and avoid duplicate recovery. Any such suspension will not exceed 30 days; if the matter remains unresolved after 30 days, we will write to you with next steps. Billing does not continue during a chargeback investigation period. This clause does not affect your right to use your bank’s dispute process.

If Soul Swara revises subscription pricing, all active subscribers will be given at least 30 days’ written notice (via WhatsApp or email) before the new rate is applied to their plan. You may cancel before the new rate takes effect at no penalty, provided you give the required notice.

You are always welcome to rejoin Soul Swara. Rejoining is set up as a new subscription at the plan and rate available at that time.

Soul Swara may update this policy from time to time. We will give you at least 15 days’ written notice before any change takes effect. The most current version will always be shared with you before it applies.

This policy is governed by the laws of India. If you have a concern about a payment, refund, or any matter under this policy, please contact us first at [email protected] or on WhatsApp. We will make every effort to resolve the matter through direct discussion within 14 days of your complaint being raised. If the matter cannot be resolved amicably, either party may pursue the applicable legal remedies under Indian law, subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

Name: Jayashree Ramamoorthy
Designation: Grievance Officer, Soul Swara Private Limited
Contact: [email protected]
Phone: +91 91505 44040
Address: Old No.12-A, New No.28, Flat-2A, Mahatma Gandhi Road, Shastri Nagar, Thiruvanmiyur, Chennai – 600041, Tamil Nadu, India

The Grievance Officer will acknowledge complaints within 24 hours of receipt and endeavour to resolve them within one month.

For any questions about this policy:
Email: [email protected]
Address: Soul Swara Private Limited, Old No.12-A, New No.28, Flat-2A, Mahatma Gandhi Road, Shastri Nagar, Thiruvanmiyur, Chennai – 600041, Tamil Nadu, India